Refund Policy
Last Updated: 2026-10-13
Plans and packs are sold by Paddle.com, our reseller and the merchant of record for every order, so every refund is paid by Paddle to the card or account you paid with. These are the cases in which you get one.
Your first payment for a plan
If a plan is not right for you, ask within 14 days of your first payment for it and we refund that payment in full, no questions asked. This applies once per account.
Monthly renewals
Monthly renewals are not refunded, except as set out under If we change or end the Service. You can cancel at any time in the billing portal: your plan runs to the end of the month you paid for, and then your account moves to the Free plan.
Annual plans
Ask within 14 days of the first payment for an annual plan, or within 14 days of its yearly renewal, and we refund that payment in full. After those 14 days the plan runs to the end of the year you paid for and is not refunded, except as set out under If we change or end the Service.
Packs and automatic top-ups
A conversation pack or a credit pack, including one added by automatic top-up, is refunded in full if you ask within 14 days of buying it and none of it has been used. Conversations and credits already used are not refunded. If we discontinue the Service, or close your account without a breach of our Terms, the unused part of every pack is refunded as set out under If we change or end the Service.
Switching plans
Switching plans needs no refund. A move to a larger plan, or from monthly to annual billing, is billed at once for the rest of the period, less the unused part of your current plan; if that comes out below zero, the difference stays as credit toward your next payment. A smaller plan, or monthly billing after annual, starts when your current period ends: you schedule it from the pricing page, nothing is charged or refunded for it, and your current plan runs to that day.
If we change or end the Service
Before we discontinue the Service, close your account without a breach of our Terms, or remove or materially reduce something included in your paid plan, we tell you by email at least 30 days ahead (sections 2 and 17 of our Terms). If we discontinue the Service or close your account, we refund the unused part of the term you paid for, and of any pack, without being asked. If we remove or reduce something and you cancel because of it, before the change takes effect or within 30 days after it, ask as set out under How to ask and we refund the unused part of your term.
Your rights under the law
Where the law that protects you gives you more, such as a consumer's right to cancel within 14 days, the law applies. Nothing in this policy takes away a right the law gives you.
How to ask
Email contact@branderux.com from the address on your account, or call +972 54-221-5848, and tell us which payment you want refunded. You can also ask Paddle through the help link in your receipt email. Paddle returns the money to the payment method you used; how soon it shows depends on your bank.
Contact
Email: contact@branderux.com
Phone: +972 54-221-5848